06.02.20 | Sales Showroom Opening

We are excited to announce that starting on Thursday, June 4th our sales showroom is open!

As we welcome back our valued customers, whom we have greatly missed, we wanted you to know that your healthy and safety are our top priority. We have safety processes and procedures in place to ensure a healthy environment for all (please see post on 05.18.20).


05.21.20 | Sales Showroom Opening by Appointment

We are excited to announce that starting Tuesday, May 26th our sales showroom will be open to our valued guests! We will be opening by appointment only so call (877) 388-9739 today or schedule by clicking here.


05.18.20 | Preventative Safety Measures

To all of our valued customers, community members and employees, we wanted to provide an update on our current processes and procedures to ensure a healthy environment for all.

CLEANING & SANITIZATION
  • We are following the CDC recommendations and conducting mid-day and nightly cleaning and sanitizing for all locations.

  • The following sanitization procedures are required for all vehicles at Fox Motors.
    • Service Vehicles are sanitized before inspection and before customer pick-up
    • Test Drive Vehicles are sanitized before and after each test drive
    • Sold Vehicles are sanitized before customer delivery

SAFETY
  • We are implementing our Fox Back to Work Safely Program, which includes daily health screenings for all employees.

  • The following social distancing practices are in place for all locations.
    • Floors are marked to provide recommended safe distances in high traffic areas.
    • All employee workspaces are arranged with a minimum of 6 feet of distance between employees.
    • All common areas shared by employees will be limited so that each occupant can maintain 6 feet distance.

  • The following procedures for Personal Protective Equipment (PPE) have been implemented
    • Employees, customers and vendors are encouraged to wear face masks
    • Gloves are required for all employees while operating vehicles
    • Sneeze Guards are being installed at designated customer facing locations in parts, service and sales.
    • Hand Sanitizer is located in high traffic areas and entrances.

  • The following service are available for customers.
    • We have implemented Buy Your Way, so valued customers can design how they purchase their next vehicle in 5-easy steps.
      1. Shop Inventory Online
      2. Configure Payment
      3. Receive Trade-In Value
      4. Apply For Financing
      5. Select Delivery Method
        With Fox Delivers we provide delivery of the customers new vehicle and paperwork to their home or pre-selected location.

    • The following options are available for our Service Customers.
      • 24/7 Drop Off
      • Online Scheduling
      • Offering pickup and delivery during this time for some services


04.10.20 | Purchase and Lease Vehicles by Phone, Email and Online

To all our customers, community members and employees:

We are excited to announce that we are now able to Purchase and Lease Vehicles by phone, email and online! Fox is thrilled to work with our customers and allow you to Buy Your Way!  You can take delivery of your vehicle at a location of your choice. Please call us at (877) 388-9739 to review your options.


04.06.20 | Service Department Updates
At this time, we have decided to update hours for our service department to the following: Monday - Friday from 7:30 am to 5:00 pm and will be closed on Saturday.

As our team remains committed to all customers in need of vehicle maintenance, we wanted to highlight the following services available.
  • Schedule Service Appointment Online
  • Pick-Up & Delivery for Service Work
  • Early Bird / Late Night Drop-Off of Your Vehicle
  • Online Bill Pay


03.25.20 | Sales, Service, and Parts Department Updates

To all our customers, community members and employees: in accordance with Governor Whitmer's executive order on 03/23/20, we must close our sales showroom through April 13th. We will assist our sales customers online and are available by both text and chat if questions arise. Also, in accordance with the executive order, our service department will remain open to assist all customers in need of vehicle maintenance.

SALES DEPARTMENT

  • Under the Governor's Executive order, we ARE NOT allowed to sell vehicles, but we are able to communicate with our valued customers and work with you on transactions that can close as soon as the executive order expires and we are able to resume normal sales operations.
  • Our Physical Showroom will be closed Tuesday, March 24th through Monday, April 13th, re-opening Tuesday, April 14th. Our Sales Team is WORKING REMOTELY and can answer any questions you may have. You may call us at 877-358-2474 or email us at jherbig@foxmotors.com.
  • Our Virtual Showrooms ARE OPEN 24/7.You can complete the selection of your vehicle within our website.
    • We offer an Online Chat service to assist in your selection.
    • We are also just a phone call away at 877-358-2474.
    • You can Build and Customize your future purchase within our websites.

SERVICE & PARTS DEPARTMENT

  • We have revised our hours to Monday - Friday from 7:30 am to 5:00 pm and Saturday from 8:00 am to 2:00 pm.
  • You can schedule your appointment online.
  • During this time, we would like to highlight the following services available.
    • Pick-Up & Delivery for Service Work.
    • Early Bird / Late Night Drop-Off of Your Vehicle.
    • Online Bill Pay. We are sorry for any inconvenience.
This along with many other actions against Coronavirus (COVID-19) will be used to continue our focus on the health and safety of the environment you deserve. We trust this will pass and that we all can return to a more natural environment as we expect in our daily lives. Until then, we will do our best to preserve a comfortable and safe surrounding.
-Your Fox Family.


03.23.20 | Adjusted Hours

To all of our customers, community members and employees: in accordance with Governor Whitmer's executive order on 03/23/20, we must close our showroom through April 13th. We will assist our sales customers online and are available by both text and chat if questions arise. Also, in accordance with the executive order, our service department will remain open to assist all customers in need of vehicle maintenance.

  • SALES DEPARTMENT
    • MON-SAT: Closed

  • SERVICE DEPARTMENT
    • MON-FRI: 7:30 am to 5:00 pm
    SAT: 8:00 am to 2:00 pm

We are sorry for any inconvenience. This along with many other actions against Coronavirus (COVID-19) will be used to continue our focus on the health and safety of the environment you deserve. We trust this will pass and that we all can return to a more natural environment as we expect in our daily lives. Until then, we will do our best to preserve a comfortable and safe surrounding. -Your Fox Family


03.20.20 | Shopping & Service Made Easy

We value our customers and employees health and safety. We want to ensure we are available for your automotive needs so below are programs and opportunities that are available at Fox Motors.

  • Home Delivery
  • Online Shopping
  • Communication Made Easy
  • Service On Your Time
 

03.13.20 | A Note from our CEO & Chairman, Dan DeVos in Response to COVID-19

To all of our customers, community members and employees,

We consider you as an important part of the Fox family. The safety and wellbeing of our community, customers and employees is a top priority. We have all heard of many recommendations from the Center of Disease Control and the World Health Organization.

With that being said, the purpose of this email is to update you on precautions and the adoption of our actions against Coronavirus (COVID-19).

  1. We have increased the level of disinfecting actions within our properties.

  2. Our cleaning company has increased the focus on door handles, entry doors and any other touch surface.

  3. You will notice hand sanitizer in many of our common areas.

  4. We are asking both employees and customers who may be ill to consider mending at home until their health condition subsides.

  5. We are internally reviewing all business travel and minimizing any and all outside meetings.

  6. With all due respect to everyone, we are discouraging 'handshakes' to respect the safety and hygiene of all.

 

These and many other actions will be used to continue our focus on the health and safety of the environment you deserve. We trust this will pass and that we all can return to a more natural environment as we expect in our daily lives. Until then, we will do our best to preserve a comfortable and safe surrounding.

 

Thank you,

Dan DeVos

CEO & Chairman

DP Fox